“We would like to take this opportunity to kindly thank Richard and his colleagues for their prompt response and professionalism shown during a time of extreme stress for both myself and my wife who are both up in our years.We had to move out of our house for several months due to an oil spillage from our neighbours next door,which caused a lot of upheaval. On our return we were informed that our gas fire was condemned with no explanation, that is until Richard was able to bring us up to speed with current legislation Richard was both a gentleman and very knowledgeable in his initial dealings with us and his recommendations to resolve the problem were very reassuring. Things like this may seem trivial to others but the older you get sometimes you rely on a bit of heat for comfort.The fact that Richard and his business came highly recommended also alleviated a lot of the concerns we initially had. On that note I would once again like to say thank you very much for your help and concern during this stressful period of our lives”.